Sales

The typical service flow begins with the creation of a quotation. This document provides a detailed estimate of the costs associated with the requested repairs or services. Once the customer approves the quotation, it is converted into a sales order, formalizing the agreement. The next step is the generation of a job card, which serves as a work order detailing the specific tasks to be performed by the technicians. Upon completion of the services, an invoice is issued to the customer, summarizing the work done and the total charges. If any discrepancies or issues arise after the service, a sales return can be processed to manage refunds or corrections, ensuring customer satisfaction and accurate financial records.